Skip to main content

Skills Catalog

Find the right skill for your role. 66 skills across 3 trust tiers, mapped to your department.

In-House

Built by the course team for our specific FinTech workflows. Every instruction reviewed. Already installed in your project.

Official Anthropic

Published by Anthropic. Broadly tested across industries. Install via plugin marketplace.

Community

Open-source skills from reputable authors. Inspectable on GitHub. Always read the SKILL.md before installing. See Module 5 for security guidelines.

Tier:
Dept:
Search:
Showing 66 of 66 skills
In-HouseModule 5

Evidence Assembler

by Course Team

Assemble chargeback evidence packages — match to scheme reason codes, calculate scheme-specific deadlines (Visa 30d, Mastercard 45d, AMEX 20d), draft rebuttal outlines, and prioritize cases.

Use case: Replace manual PDF case-building with Foxit — the single most time-consuming chargeback task
Chargebacks
Already installed
In-HouseModule 4

Chargeback Tracker

by Course Team

Generate a formatted Excel chargeback tracking workbook from raw case data with scheme-specific deadlines, conditional formatting, and summary dashboard.

Use case: Automate the Excel 'Listi' tracker that chargebacks analysts maintain manually
ChargebacksFinance
Already installed
In-HouseModule 5

Alert Triage

by Course Team

Categorize AML/CTF screening alerts as FALSE POSITIVE, NEEDS REVIEW, or ESCALATE. Draft investigation rationale for each alert. Surface cross-alert patterns.

Use case: Triage the 600+ daily ComplyAdvantage alerts and reduce the 26,400+ KYB change ticket backlog
ComplianceFraud
Already installed
In-HouseModule 5

Verify

by Course Team

Run a structured verification checklist against any Cowork output. Checks for math errors, classification errors, overconfident assessments, missing red flags, and scheme/source mixing.

Use case: Quality-check any AI output before acting on it — the Draft Mindset in practice
ComplianceChargebacksFinanceFraud
Already installed
In-HouseModule 4

Reconcile

by Course Team

Match two data sources (e.g. bank settlements vs internal records), flag discrepancies, and produce a formatted Excel workbook with matched, unmatched, and summary sheets.

Use case: Automate the monthly Nostro/scheme reconciliation that consumes significant manual effort
FinanceRisk / Treasury
Already installed
In-HouseModule 6

Recon Report

by Course Team

Advanced reconciliation with configurable tolerances, discrepancy categorization (timing, amount, missing, duplicate), and optional Jira ticket creation.

Use case: Settlement discrepancy investigation with automatic Jira ticket creation for each mismatch
FinanceRisk / TreasuryScheme Operations
Already installed
In-HouseModule 5

Pipeline Analyzer

by Course Team

Analyze sales pipeline data — flag stale deals, generate competitive battlecards, produce pipeline health dashboard.

Use case: Automate Friday pipeline cleanup and pre-call competitive intel for Inside Sales
SalesPartnerships
Already installed
In-HouseModule 6

Jira Briefing

by Course Team

Pull Jira issues for a project or sprint, generate a formatted briefing document with priorities, blockers, stale tickets, and action items.

Use case: Generate sprint briefings and team stand-up notes from Jira data
Product ManagementOperationsProduct Operations
Already installed
In-HouseModule 4

SOP Writer

by Course Team

Convert rough notes, meeting transcripts, or process descriptions into formatted Standard Operating Procedure Word documents with numbered steps, escalation paths, and review checklists.

Use case: Replace inconsistent manual SOP creation across teams
OperationsCustomer RelationsPeople / HRCompliance
Already installed
In-HouseModule 6

Publish to Confluence

by Course Team

Publish markdown content to Confluence. Converts formatting, resolves destination space, creates or updates page.

Use case: Push SOPs, investigation reports, and briefings directly to Confluence without copy-paste
OperationsProduct ManagementCompliancePeople / HR
Already installed
In-HouseModule 5

Ticket Triage

by Course Team

Analyze support tickets — categorize by urgency/SLA risk, identify FAQ patterns, draft knowledge base articles, estimate deflection rates.

Use case: Automate daily Zendesk ticket triage across calls, emails, and chat
Customer RelationsProduct Operations
Already installed
In-HouseModule 6

Research

by Course Team

Ad-hoc research across enterprise tools via Glean. Searches Confluence, Slack, Jira, Zendesk, and more. Supports light and deep research modes.

Use case: Find information scattered across internal tools without opening 9 browser tabs
Product ManagementOperationsComplianceLegal
Already installed
In-HouseModule 5

Onboarding Tracker

by Course Team

Track merchant onboarding pipeline — monitor CDD/KYC/KYB status, flag bottlenecks, identify at-risk applications, generate status reports.

Use case: Address the 46% KYC completion rate bottleneck with automated pipeline visibility
OnboardingSalesCompliance
Already installed
In-HouseModule 4

Deck Builder

by Course Team

Generate PowerPoint decks from structured data — QBR decks, incident reports, merchant reviews, team updates, and sales pitches.

Use case: Build presentation decks from data instead of starting from blank slides
Product ManagementSalesOperationsCountry Operations
Already installed
In-HouseModule 6

ROI Calculator

by Course Team

Calculate realistic ROI from automation. Measure actual time per workflow, aggregate across tasks, produce a manager-ready report.

Use case: Build the business case for Cowork adoption with honest time-saved metrics
OperationsProduct ManagementSales
Already installed
In-HouseModule 1

Workspace Setup

by Course Team

Bootstrap a role-specific Cowork workspace with CLAUDE.md context file and self-learning hooks for any of the 13 departments.

Use case: One-command workspace setup tailored to your department and role
Customer RelationsChargebacksComplianceFraudSalesMarketingFinanceOnboardingRetentionPartnershipsProduct ManagementOperationsPeople / HR
Already installed
In-HouseModule 1

Setup Check

by Course Team

Verify and troubleshoot course skill installation. Checks MCP connections (Atlassian, Glean), walks through authentication, tests each service.

Use case: Pre-flight check before any course module to ensure tools are connected
Customer RelationsChargebacksComplianceFraudSalesMarketingFinanceOnboardingRetentionPartnershipsProduct ManagementOperationsPeople / HR
Already installed
In-HouseModule 6

Schedule Task

by Course Team

Configure a scheduled recurring task from a recipe — validate, test on-demand, set to recurring with safety gates.

Use case: Set up automated recurring workflows with built-in safety checks
OperationsComplianceFinanceSales
Already installed
In-House

Content Audit

by Course Team

Audit course content for confidential or proprietary information before publishing. Scans for internal tool names, vendor leaks, internal URLs, and employee names.

Use case: Safety check before publishing any content externally
MarketingOperationsCompliance
Already installed
Official

Excel / Spreadsheets

by Anthropic

Create, read, edit, and fix spreadsheet files (.xlsx, .xlsm, .csv, .tsv). Add columns, compute formulas, format cells, build charts, and generate new workbooks.

Use case: The universal skill for any department that works with spreadsheets — reconciliation, tracking, reporting
FinanceChargebacksComplianceFraudSalesOnboardingPartnershipsRisk / TreasuryOperations
/install anthropics/skills
Official

Word Documents

by Anthropic

Create, read, edit Word documents (.docx) with tracked changes, comments, formatting preservation, and text extraction.

Use case: SOPs, compliance docs, merchant letters, escalation templates, onboarding guides
OperationsCompliancePeople / HRLegalCustomer Relations
/install anthropics/skills
Official

Presentations

by Anthropic

Create, read, edit PowerPoint presentations (.pptx). Work with layouts, add speaker notes, modify content.

Use case: QBR decks, pitch presentations, team updates, business review packs
Product ManagementSalesMarketingCountry Operations
/install anthropics/skills
Official

PDF Tools

by Anthropic

Extract text and tables from PDFs, create new PDFs, merge/split documents, handle forms.

Use case: Read merchant contracts, compliance docs, scheme bulletins, and chargeback evidence
ChargebacksComplianceLegalFinance
/install anthropics/skills
Official

Internal Comms

by Anthropic

Write internal communications — status reports, leadership updates, newsletters, FAQs, and team announcements.

Use case: Status reports, newsletters, FAQ pages, team announcements
Product ManagementPeople / HROperationsCountry Operations
/install anthropics/skills
OfficialModule 3

Skill Creator

by Anthropic

Create new skills, modify and improve existing skills, and measure skill performance with evals.

Use case: Build your own custom skills for workflows not covered by the catalog
Product ManagementOperations
/install anthropics/skills
Community

Competitive Battlecard

by Pawel Huryn

Create sales-ready competitive battlecards with positioning comparison, feature matrix, objection handling, and win/loss patterns.

Use case: Pre-call competitor intel for merchant acquisition — generate battlecard for a merchant vertical
SalesMarketingPartnerships
Community

Create PRD

by Pawel Huryn

Generate comprehensive Product Requirements Document using 8-section template covering problem through release planning.

Use case: Structured PRD creation for product teams
Product Management
Community

Sprint Planning

by Pawel Huryn

Plan sprints with capacity estimation, dependency mapping, story selection, and risk identification.

Use case: Sprint planning with capacity and dependency management
Product ManagementProduct Operations
Community

Sprint Retro

by Pawel Huryn

Facilitate structured sprint retrospectives with what-went-well/didn't analysis and prioritized action items.

Use case: Run retrospectives with structured output and assigned action items
Product ManagementProduct Operations
Community

Release Notes

by Pawel Huryn

Generate user-facing release notes from tickets and changelogs, organized by category.

Use case: Release comms from Jira tickets to polished user-facing notes
Product ManagementMarketing
Community

Brainstorm OKRs

by Pawel Huryn

Create three alternative OKR sets aligned with company objectives, with qualitative objectives and measurable key results.

Use case: Team OKR planning sessions
Product ManagementOperationsSales
Community

Summarize Meeting

by Pawel Huryn

Summarize meeting transcripts into structured notes with decisions, key points, action items, and owners.

Use case: Meeting notes to structured actions — stop losing decisions in call recordings
Product ManagementOperationsSales
Community

Stakeholder Map

by Pawel Huryn

Build stakeholder map on power/interest grid with categorized list and tailored communication strategies.

Use case: Map decision-makers at prospect accounts or for cross-team projects
Product ManagementSalesPartnerships
Community

Sentiment Analysis

by Pawel Huryn

Analyze user feedback data to identify segments and sentiment with JTBD and satisfaction insights.

Use case: Analyze Zendesk ticket sentiment or NPS data by merchant segment
Customer RelationsProduct OperationsProduct Management
Community

Customer Journey Map

by Pawel Huryn

Map end-to-end customer journey from awareness through advocacy with touchpoints, emotions, pain points, and improvement opportunities.

Use case: Visualize the merchant experience across onboarding, support, and retention touchpoints
Customer RelationsOnboardingProduct ManagementRetention
Community

Ideal Customer Profile

by Pawel Huryn

Define ideal customer profile with demographics, behaviors, and product fit assessment.

Use case: ICP definition for merchant acquisition targeting
SalesMarketingPartnerships
Community

Value Prop Statements

by Pawel Huryn

Generate value proposition statements for marketing, sales, and onboarding with segment-specific messaging.

Use case: Value props for merchant acquisition messaging
MarketingSales
Community

PESTLE Analysis

by Pawel Huryn

Perform PESTLE analysis on macro environment — Political, Economic, Social, Technological, Legal, Environmental factors.

Use case: Regulatory landscape analysis for compliance risk assessment
ComplianceRisk / TreasuryProduct Management
Community

Pricing Strategy

by Pawel Huryn

Design pricing strategy grounded in value and willingness-to-pay with competitive analysis and elasticity insights.

Use case: Merchant repricing analysis and value-based pricing decisions
RetentionSalesProduct Management
Community

Analyze Feature Requests

by Pawel Huryn

Categorize and prioritize feature requests ranked by strategic alignment, impact, and effort.

Use case: Prioritize merchant feature requests from Zendesk and Jira
Product ManagementProduct Operations
Community

Metrics Dashboard

by Pawel Huryn

Define product metrics dashboard with key metrics, data sources, visualization types, and alert thresholds.

Use case: Design monitoring dashboards with KPIs and alert thresholds
Product ManagementFraudOperations
Community

Opportunity Solution Tree

by Pawel Huryn

Build Opportunity Solution Tree mapping desired outcome to opportunities, solutions, and experiments.

Use case: Structured product discovery for senior PMs
Product Management
Community

Company Research

by Dean Peters

Synthesize company profiles from public sources covering executives, product strategy, and organizational dynamics.

Use case: Pre-call company research for prospect meetings
SalesPartnershipsMarketing
Community

PRD Development

by Dean Peters

Orchestrate PRD creation from problem, users, solution, and success criteria into an engineering-ready document.

Use case: Workflow-based PRD process with discovery integration
Product Management
Community

Roadmap Planning

by Dean Peters

Orchestrate prioritization, epic definition, stakeholder alignment, and sequencing into a strategic release plan.

Use case: Strategic roadmap creation avoiding feature-factory syndrome
Product Management
Community

Press Release (Working Backwards)

by Dean Peters

Create Amazon Working Backwards press release before building — customer-centric forcing function for product clarity.

Use case: Product launch framing using the Working Backwards method
Product ManagementMarketing
Community

Positioning Statement

by Dean Peters

Create Geoffrey Moore-style positioning via target-problem-category-benefit-differentiation structure.

Use case: Articulate product positioning per merchant vertical
MarketingSalesProduct Management
Community

Finance Metrics Quick Reference

by Dean Peters

Fast lookup reference for 32+ SaaS finance metrics, formulas, and benchmarks.

Use case: Quick metric reference during business reviews and financial planning
FinanceProduct ManagementRisk / Treasury
Community

PESTEL Analysis

by Dean Peters

Analyze political, economic, social, technological, environmental, and legal forces for strategy.

Use case: Macro-environmental threat/opportunity assessment
ComplianceRisk / TreasuryProduct Management
Community

Content Strategy

by Corey Haines

Plan content roadmaps and topic strategies with editorial calendars, topic clusters, and content pillars.

Use case: Content planning across markets for multi-channel campaigns
Marketing
Community

Copywriting

by Corey Haines

Write clear, compelling marketing copy for homepages, landing pages, and product pages.

Use case: Merchant-facing landing page and email copy
Marketing
Community

Email Sequence

by Corey Haines

Create automated email sequences and drip campaigns — nurture flows, welcome series, and lifecycle programs.

Use case: Lifecycle email campaigns via Braze for merchant onboarding and activation
MarketingSalesOnboarding
Community

Cold Email

by Corey Haines

Write B2B prospecting emails and multi-touch follow-up sequences.

Use case: BDR outreach sequences for merchant acquisition
Sales
Community

Social Content

by Corey Haines

Create and optimize social media content for multiple platforms — posts, threads, carousels, and content calendars.

Use case: LinkedIn and social media content creation
Marketing
Community

SEO Audit

by Corey Haines

Identify and diagnose SEO issues on sites with actionable recommendations for improving organic search.

Use case: Website SEO analysis and improvement recommendations
Marketing
Community

Competitor Alternatives

by Corey Haines

Create competitor comparison and alternative pages optimized for SEO competitive terms.

Use case: Create vs-competitor landing pages for merchant acquisition
MarketingSales
Community

Sales Enablement

by Corey Haines

Create sales collateral — decks, one-pagers, objection handling docs, demo scripts, and playbooks.

Use case: Pitch decks, one-pagers, and objection handling for field and inside sales
SalesMarketing
Community

Churn Prevention

by Corey Haines

Design cancel flows and retention strategies — dunning campaigns, save offers, and involuntary churn recovery.

Use case: Design merchant save flows and cancellation prevention strategies
Retention
Community

RevOps

by Corey Haines

Design revenue operations systems — lead scoring, routing, pipeline management, and marketing-to-sales handoffs.

Use case: Lead lifecycle optimization and marketing-to-sales handoff design
SalesMarketingOperations
Community

Referral Program

by Corey Haines

Create referral and affiliate programs — viral growth loops and incentive structures.

Use case: Partner referral network design and incentive structures
PartnershipsMarketingSales
Community

Ad Creative

by Corey Haines

Generate ad headlines, descriptions, and variations at scale with iterative testing recommendations.

Use case: Ad copy generation for paid campaigns across platforms
Marketing
Community

Launch Strategy

by Corey Haines

Plan product launches and feature announcements with momentum-building strategies and go-to-market plans.

Use case: Product launch planning and go-to-market execution
MarketingProduct Management
Community

Product Marketing Context

by Corey Haines

Create foundational product/audience/positioning document referenced by all other marketing skills.

Use case: Foundation doc that other marketing skills reference — set this up first
Marketing
Community

Pricing Strategy (Marketing)

by Corey Haines

Design pricing models and monetization strategies with tiers, packaging, and value-capture approaches.

Use case: Merchant repricing scenarios and pricing model optimization
RetentionSalesMarketing
Community

A/B Test Setup

by Corey Haines

Plan and design A/B tests with hypotheses, sample size calculations, and statistical validity frameworks.

Use case: Experiment design for campaigns and product features
MarketingProduct Management
Community

Onboarding CRO

by Corey Haines

Optimize post-signup user activation and first-run experience to reach the 'aha moment' quickly.

Use case: Improve merchant activation rates after onboarding
OnboardingProduct Management