## Weekly Summary — Retention
**Period:** 23-29 March 2026
**Generated by:** Scheduled task (save-prep)

### Volume
- Items processed: 93 (prev week: 72, +29.2%)
- Urgent items: 9 (prev: 6)
- Average resolution time: 4.0 days (prev: 3.9)

### Top Categories
1. SMB Restaurant — 33% of volume
2. SMB Retail — 16% of volume
3. E-Commerce — 15% of volume
4. Enterprise — 9% of volume

### Trends
- Volume trending UP 29.2% week-over-week
- Urgent volume within normal range
- Average revenue at_risk: within target

### Action Items Carried Forward
- 3 items from last week still unresolved
- Oldest open item: RN-83002 (7 days old)
- Pattern alert: "Greenfield Lodge" appeared 4 times this week