## Weekly Summary — IT / Helpdesk
**Period:** 23-29 March 2026
**Generated by:** Scheduled task (access-tracker)

### Volume
- Items processed: 62 (prev week: 50, +24.0%)
- Urgent items: 15 (prev: 10)
- Average resolution time: 3.8 hours (prev: 4.0)

### Top Categories
1. Access Request — 40% of volume
2. Hardware Issue — 16% of volume
3. Software Install — 11% of volume
4. MFA Reset — 10% of volume

### Trends
- Volume trending UP 24.0% week-over-week
- Urgent items elevated — investigate staffing or process bottleneck
- Average sla hours_remaining: within target

### Action Items Carried Forward
- 3 items from last week still unresolved
- Oldest open item: HD-13892 (5 days old)
- Pattern alert: "Ironbridge Industrial" appeared 3 times this week