## Weekly Summary — Customer Relations
**Period:** 23-29 March 2026
**Generated by:** Scheduled task (ticket-cluster)

### Volume
- Items processed: 77 (prev week: 62, +24.2%)
- Urgent items: 7 (prev: 5)
- Average resolution time: 6.9 hours (prev: 6.7)

### Top Categories
1. Terminal — 32% of volume
2. Settlement — 28% of volume
3. Pricing — 13% of volume
4. Onboarding — 11% of volume

### Trends
- Volume trending UP 24.2% week-over-week
- Urgent volume within normal range
- Average sla hours_remaining: within target

### Action Items Carried Forward
- 4 items from last week still unresolved
- Oldest open item: CR-90292 (11 days old)
- No recurring patterns detected