# Confluence Extract — Scheme Operations

**Exported:** 2026-03-28 08:00 UTC
**Space:** ACQ
**Pages included:** 3

## Scheme Fee Reference

**Space:** ACQ | **Last updated:** 2026-01-16 by T. Baker

### Overview
This page covers the standard process for handling scheme fee reference within the Scheme Operations team.

### Steps
1. Document chargeback adj documentation in Scheme Portals
2. Check chargeback adj compliance in Visa Fee Portal
3. Escalate penalty configuration in Visa Fee Portal
4. Document penalty compliance in Scheme Portals
5. Escalate daily clearing status in Confluence
6. Check fee settlement status in Confluence

### Key Thresholds
- Amount > €2,000: Requires senior review
- Rejected + Under Review = Status conflict, investigate before proceeding

### Contacts
- Team Lead: D. Brown
- Escalation: M. Hall

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## MCC Compliance Checklist

**Space:** ACQ | **Last updated:** 2026-02-10 by L. Green

### Overview
This page covers the standard process for handling mcc compliance checklist within the Scheme Operations team.

### Steps
1. Check daily clearing configuration in Visa Fee Portal
2. Verify daily clearing compliance in Confluence
3. Document incentive compliance in Visa Fee Portal
4. Document penalty documentation in Jira

### Key Thresholds
- Amount > €2,000: Requires senior review
- Rejected + Under Review = Status conflict, investigate before proceeding

### Contacts
- Team Lead: D. Brown
- Escalation: A. Smith

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## Settlement Service Config Guide

**Space:** ACQ | **Last updated:** 2026-01-22 by E. Wilson

### Overview
This page covers the standard process for handling settlement service config guide within the Scheme Operations team.

### Steps
1. Review incentive compliance in Jira
2. Confirm incentive status in Confluence
3. Document daily clearing records in Confluence
4. Escalate daily clearing documentation in Scheme Portals
5. Review incentive configuration in Jira

### Key Thresholds
- Amount > €2,000: Requires senior review
- Rejected + Matched = Status conflict, investigate before proceeding

### Contacts
- Team Lead: O. Lewis
- Escalation: F. Johnson

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