# Jira Export — IT (IT / Helpdesk)

**Exported:** 2026-03-28 08:00 UTC
**Project:** IT
**Filter:** Open issues, last 30 days
**Total issues:** 9

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### IT-7952: MFA Reset — Ironbridge Industrial

- **Type:** MFA Reset
- **Status:** Pending Approval
- **Priority:** Low
- **Assignee:** D. Brown
- **Created:** 2026-03-24
- **Category:** MFA Reset
- **Description:** MFA Reset for Ironbridge Industrial. Standard mfa reset workflow. 
- **Last Updated:** 2026-03-25 by D. Brown

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### IT-9913: Software License — Sterling Gate Electronics

- **Type:** Software License
- **Status:** Provisioned
- **Priority:** Critical
- **Assignee:** R. Martin
- **Created:** 2026-03-05
- **Category:** Access Request
- **Description:** Software License for Sterling Gate Electronics. Standard software license workflow. 
- **Last Updated:** 2026-03-29 by A. Smith

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### IT-9519: Access Request — Cobalt Creek Auto

- **Type:** Access Request
- **Status:** Closed
- **Priority:** High
- **Assignee:** N. Clark
- **Created:** 2026-03-23
- **Category:** MFA Reset
- **Description:** Access Request for Cobalt Creek Auto. Escalated from merchant email. 
- **Last Updated:** 2026-03-27 by N. Clark

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### IT-1345: Access Request — The Fern Candle

- **Type:** Access Request
- **Status:** Submitted
- **Priority:** Critical
- **Assignee:** E. Wilson
- **Created:** 2026-03-11
- **Category:** Access Request
- **Description:** Access Request for The Fern Candle. Escalated from Tier 1. Blocked by: Okta admin console (direct).
- **Last Updated:** 2026-03-25 by M. Hall

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### IT-7407: Hardware Request — Los Bello Torre

- **Type:** Hardware Request
- **Status:** Closed
- **Priority:** High
- **Assignee:** T. Baker
- **Created:** 2026-03-13
- **Category:** MFA Reset
- **Description:** Hardware Request for Los Bello Torre. Escalated from partner query. 
- **Last Updated:** 2026-03-26 by D. Brown

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### IT-7001: MFA Reset — The Bay Fox

- **Type:** MFA Reset
- **Status:** Submitted
- **Priority:** Critical
- **Assignee:** A. Smith
- **Created:** 2026-03-06
- **Category:** Network
- **Description:** MFA Reset for The Bay Fox. Escalated from Tier 1. Blocked by: Okta admin console (direct).
- **Last Updated:** 2026-03-25 by J. Roberts

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### IT-3499: MFA Reset — Lavanderia Bianchi

- **Type:** MFA Reset
- **Status:** Submitted
- **Priority:** Medium
- **Assignee:** Q. Harris
- **Created:** 2026-03-24
- **Category:** Access Request
- **Description:** MFA Reset for Lavanderia Bianchi. Standard mfa reset workflow. Blocked by: Okta admin console (direct).
- **Last Updated:** 2026-03-28 by T. Baker

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### IT-4577: MFA Reset — Kadeřnictví Jelínek

- **Type:** MFA Reset
- **Status:** Closed
- **Priority:** Medium
- **Assignee:** C. Taylor
- **Created:** 2026-03-11
- **Category:** Network
- **Description:** MFA Reset for Kadeřnictví Jelínek. Standard mfa reset workflow. 
- **Last Updated:** 2026-03-29 by A. Smith

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### IT-1820: Access Request — The Ridge Wheel

- **Type:** Access Request
- **Status:** Approved
- **Priority:** High
- **Assignee:** J. Roberts
- **Created:** 2026-03-16
- **Category:** Hardware Issue
- **Description:** Access Request for The Ridge Wheel. Escalated from automated alert. Blocked by: Okta admin console (direct).
- **Last Updated:** 2026-03-29 by K. Walker