# Confluence Extract — IT / Helpdesk

**Exported:** 2026-03-28 08:00 UTC
**Space:** IT
**Pages included:** 3

## Access Request Procedure

**Space:** IT | **Last updated:** 2026-01-16 by I. Thomas

### Overview
This page covers the standard process for handling access request procedure within the IT / Helpdesk team.

### Steps
1. Review access request status in Confluence
2. Update mfa reset records in Okta admin console
3. Update mfa reset records in Okta admin console
4. Check network compliance in Confluence
5. Review access request data in Jira

### Key Thresholds
- SLA < 4 hours remaining: Priority handling
- Closed + Active = Status conflict, investigate before proceeding

### Contacts
- Team Lead: A. Smith
- Escalation: S. King

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## New Joiner Provisioning Checklist

**Space:** IT | **Last updated:** 2026-02-23 by L. Green

### Overview
This page covers the standard process for handling new joiner provisioning checklist within the IT / Helpdesk team.

### Steps
1. Verify hardware documentation in Jira
2. Check network compliance in Confluence
3. Verify network documentation in Okta
4. Confirm mfa reset configuration in Okta admin console

### Key Thresholds
- SLA < 4 hours remaining: Priority handling
- Closed + Provisioned = Status conflict, investigate before proceeding

### Contacts
- Team Lead: K. Walker
- Escalation: K. Walker

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## MFA Reset Guide

**Space:** IT | **Last updated:** 2026-02-19 by S. King

### Overview
This page covers the standard process for handling mfa reset guide within the IT / Helpdesk team.

### Steps
1. Document network status in Jira
2. Update network status in Okta
3. Escalate access request status in Okta admin console
4. Escalate network data in Okta admin console
5. Review access request documentation in Jira

### Key Thresholds
- SLA < 4 hours remaining: Priority handling
- Assigned + Active = Status conflict, investigate before proceeding

### Contacts
- Team Lead: J. Roberts
- Escalation: R. Martin

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