# Jira Export — UCR2 (Customer Relations)

**Exported:** 2026-03-28 08:00 UTC
**Project:** UCR2
**Filter:** Open issues, last 30 days
**Total issues:** 8

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### UCR2-1493: Escalation — Coastal Bay Rentals

- **Type:** Escalation
- **Status:** Resolved
- **Priority:** High
- **Assignee:** D. Brown
- **Created:** 2026-03-05
- **Category:** Pricing
- **Description:** Escalation for Coastal Bay Rentals. Standard escalation workflow. Blocked by: CSP (merchant account details).
- **Last Updated:** 2026-03-28 by G. Davies

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### UCR2-8396: Escalation — Harbour Breeze Café

- **Type:** Escalation
- **Status:** New
- **Priority:** High
- **Assignee:** S. King
- **Created:** 2026-03-15
- **Category:** Settlement
- **Description:** Escalation for Harbour Breeze Café. Standard escalation workflow. 
- **Last Updated:** 2026-03-27 by O. Lewis

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### UCR2-2590: Account Change — Meadow Vale Organics

- **Type:** Account Change
- **Status:** Closed
- **Priority:** Critical
- **Assignee:** C. Taylor
- **Created:** 2026-03-13
- **Category:** Terminal
- **Description:** Account Change for Meadow Vale Organics. Escalated from merchant email. 
- **Last Updated:** 2026-03-29 by R. Martin

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### UCR2-7021: Escalation — Ridgeway Sports Club

- **Type:** Escalation
- **Status:** Resolved
- **Priority:** High
- **Assignee:** J. Roberts
- **Created:** 2026-03-07
- **Category:** Settlement
- **Description:** Escalation for Ridgeway Sports Club. Standard escalation workflow. Blocked by: CSP (merchant account details).
- **Last Updated:** 2026-03-25 by K. Walker

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### UCR2-4596: Escalation — Bottega Chiaro Fontana

- **Type:** Escalation
- **Status:** Escalated
- **Priority:** Medium
- **Assignee:** P. Young
- **Created:** 2026-03-06
- **Category:** Settlement
- **Description:** Escalation for Bottega Chiaro Fontana. Escalated from automated alert. Blocked by: CSP (merchant account details).
- **Last Updated:** 2026-03-29 by N. Clark

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### UCR2-5974: Escalation — Fiorista Dolce Porto

- **Type:** Escalation
- **Status:** Escalated
- **Priority:** Low
- **Assignee:** T. Baker
- **Created:** 2026-03-11
- **Category:** General Enquiry
- **Description:** Escalation for Fiorista Dolce Porto. Standard escalation workflow. 
- **Last Updated:** 2026-03-25 by P. Young

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### UCR2-2982: Support Ticket — Librería Jardín

- **Type:** Support Ticket
- **Status:** New
- **Priority:** Low
- **Assignee:** I. Thomas
- **Created:** 2026-03-10
- **Category:** Terminal
- **Description:** Support Ticket for Librería Jardín. Standard support ticket workflow. 
- **Last Updated:** 2026-03-29 by E. Wilson

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### UCR2-5845: Account Change — The Blue Shield

- **Type:** Account Change
- **Status:** New
- **Priority:** High
- **Assignee:** M. Hall
- **Created:** 2026-03-18
- **Category:** Settlement
- **Description:** Account Change for The Blue Shield. Escalated from automated alert. 
- **Last Updated:** 2026-03-29 by T. Baker