# Confluence Extract — Customer Relations

**Exported:** 2026-03-28 08:00 UTC
**Space:** UCR2
**Pages included:** 3

## CR Escalation Process

**Space:** UCR2 | **Last updated:** 2026-01-22 by R. Martin

### Overview
This page covers the standard process for handling cr escalation process within the Customer Relations team.

### Steps
1. Check pricing documentation in Confluence
2. Review terminal issue data in Confluence
3. Confirm settlement query data in Confluence
4. Update general documentation in Jira
5. Review pricing documentation in CSP
6. Check onboarding records in Zendesk

### Key Thresholds
- SLA < 4 hours remaining: Priority handling
- Pending + Breached = Status conflict, investigate before proceeding

### Contacts
- Team Lead: D. Brown
- Escalation: I. Thomas

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## Chargeback Intake Checklist

**Space:** UCR2 | **Last updated:** 2026-01-10 by A. Smith

### Overview
This page covers the standard process for handling chargeback intake checklist within the Customer Relations team.

### Steps
1. Update general compliance in Zendesk
2. Update onboarding data in Zendesk
3. Confirm onboarding data in Zendesk
4. Review general records in CSP
5. Escalate pricing configuration in Confluence

### Key Thresholds
- SLA < 4 hours remaining: Priority handling
- Open + Met = Status conflict, investigate before proceeding

### Contacts
- Team Lead: M. Hall
- Escalation: C. Taylor

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## Terminal Troubleshooting Guide

**Space:** UCR2 | **Last updated:** 2026-01-06 by B. Jones

### Overview
This page covers the standard process for handling terminal troubleshooting guide within the Customer Relations team.

### Steps
1. Confirm terminal issue documentation in Confluence
2. Escalate settlement query status in CSP
3. Check general records in Jira
4. Check general compliance in Zendesk
5. Update onboarding records in Zendesk
6. Confirm onboarding records in Zendesk

### Key Thresholds
- SLA < 4 hours remaining: Priority handling
- Pending + At Risk = Status conflict, investigate before proceeding

### Contacts
- Team Lead: B. Jones
- Escalation: N. Clark

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